We encourage you to try your shoes on in the comfort of your home. If you are not 100% satisfied, you can exchange or return your shoes for a full refund within 30 days of receiving them, provided that they were kept in the condition that you received them and all tags are in tact.

Returning your shoes is simple. Email us at service@ecolad.com or call toll free 1-800-665-2124 with your name, address and daytime phone number. With your order, you should have received a return label in the box. All you have to do is pack up the shoes in their original box, enclose a note inside with your name, address and daytime phone number and tell us if you want an exchange or refund. Costs for returning the footwear are the responsibility of the purchaser.

 

Please Note:  Ordering white shoes is considered a Special Order.  We do not accept returns or exchanges on white shoes, and all sales are considered final.

U.S. customers can mail the package back to us at:

Ecolad Corporation
243 W. Congress, Suite 350
Detroit, MI 48226

Canadian customers can mail the package back to us at:

Ecolad Corporation
2539 Dougall Avenue
Windsor, ON N8X 1T5

As soon as we receive your package, we will credit the purchase back to your account or send out a replacement pair. Under no circumstances, will worn footwear be accepted for refund or exchange. Please ensure all tags are in place, or footwear will not be accepted for return or exchange.

First exchange on footwear is done free of charge. Shipping charges will apply on all other exchanges that may be required.

 

Alaska and Hawaii shipments - actual shipping charges apply on all shipments including exchanges.

Enjoy wearing your SIKA Footwear!